Refund Policy

1. General

This Refund Policy applies to all ticket purchases made through the TMS.AM platform (“Platform”). By purchasing a ticket, you agree to the refund terms described below.

Refund eligibility depends on the time remaining before the scheduled departure and the specific cancellation policy of the transport carrier (“Carrier”).

2. Standard Refund Schedule

Unless the Carrier specifies alternative terms, the following standard refund schedule applies:

Individual Carriers may offer more favorable or more restrictive refund terms. The applicable policy for your booking is displayed at the time of purchase.

3. How to Request a Refund

3.1. Log in to your account on the Platform.

3.2. Navigate to your dashboard and select “My Tickets” or “My Bookings”.

3.3. Select the ticket you wish to cancel and click “Request Refund”.

3.4. Confirm your cancellation. The applicable refund amount will be displayed before you confirm.

3.5. Once confirmed, the refund request is processed automatically. You will receive an email confirmation.

4. Refund Processing

4.1. Refunds are issued to the original payment method used for the purchase.

4.2. Processing times vary by payment method:

• Credit/debit cards: 5–10 business days.
• Mobile wallets (Idram, Telcell, etc.): 1–3 business days.
• Bank transfers: 5–14 business days.

4.3. The Company is not responsible for delays caused by banks or third-party payment processors.

5. Carrier-Initiated Cancellations

5.1. If a Carrier cancels a trip for any reason, all affected passengers are entitled to a full 100% refund, regardless of the time of cancellation.

5.2. In the event of a Carrier-initiated cancellation, the Platform will automatically initiate refunds and notify affected passengers by email and in-app notification.

5.3. Users may alternatively request rebooking on the next available trip at no additional cost, subject to availability.

6. Partial Cancellations

6.1. For orders containing multiple tickets, individual tickets may be cancelled and refunded separately.

6.2. For round-trip bookings, each leg (outbound and return) may be cancelled independently. The refund amount is calculated per leg based on the applicable schedule.

7. Non-Refundable Items

The following are not eligible for refund:

• Travel insurance premiums, once the trip has commenced or the cancellation window has passed.
• Tickets for trips that have already departed.
• Tickets cancelled less than 2 hours before departure (under the standard schedule).
• No-show: failure to board without prior cancellation.

8. Disputes

8.1. If you believe a refund was incorrectly calculated or denied, you may contact our support team at info@tms.am within 30 days of the booking date.

8.2. We will review the dispute and respond within 5 business days. If the dispute involves the Carrier’s policy, we will coordinate with the Carrier on your behalf.

9. Modifications

9.1. The Company reserves the right to modify this Refund Policy at any time. Changes will be posted on the Platform with the revised effective date.

9.2. Bookings made prior to a policy change will be governed by the policy in effect at the time of purchase.

10. Contact Information

For refund inquiries, please contact us:

TMS AM LLC

Email: info@tms.am

Phone: +374 XX XXX XXX

Address: Yerevan, Republic of Armenia